Records Representative – Edwardsville, IL

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Title Records Representative
Location Edwardsville, IL

Company Overview

PohlmanUSA is a leading, technology driven, nationwide litigation support agency that has provided superior services to law firms for twenty five years. Since its inception, Pohlman has provided a wide range of services including court reporting, video production, and record services with its clients’ greater success in mind. With offices in St. Louis, Chicago and Edwardsville, our business has undergone rapid growth and includes a growing employee population (50+) and a strong network of independent contractors nationwide.

Job Description

The primary responsibility of the Records Representative is assist with the requesting records from various providers institutions (hospitals, physician offices, Veterans Administration, Social Security Administration, etc.). This position reports to the Records Manager.

Essential Duties & Responsibilities

  • Assist with requesting records from various institutions (hospitals, physician offices, employers, Veterans Administration, Social Security Administration, IRS, etc.)
  • Manage record request follow-ups to ensure timely and accurate response
  • Perform downloading, scanning, importing, filing, and storage of records
  • Create professional written correspondence
  • Respond to questions from internal staff by phone, email and face-to-face
  • Ability to work successfully in a team environment
  • Highly motivated, self-starter with a strong ability to succeed in a multi-tasking and fast paced environment
  • Ability to maintain confidentiality of sensitive documents and projects
  • Exceptional attendance record

Qualification Requirements

  • Minimum of 2 years medical records experience
  • Typing skills at 40 wpm with few to no errors
  • Organizing, planning & prioritizing work—developing specific goals & plans to prioritize, organize, and accomplish your work with excellent attention to detail
  • Critical thinking—using logic and reasoning to identify the strengths & weaknesses of alternative solutions, conclusions or approaches to problems
  • Excellent customer service, verbal communication, interpersonal and organizational skills
  • Proficient in computer skills including in Microsoft Office computer applications such as Excel, Word and Outlook
  • Demonstrate ability to work successfully in a team environment
  • Strong proofreading skills with exceptional attention to detail
  • Legal background a plus
  • Prior experience reviewing documents for accuracy

Education

  • Bachelor Degree, Paralegal Certificate, or equivalent experience required.