PohlmanUSA believes the difference is in the details. It may seem hard, at first, to tell one court reporting agency from the next, but Pohlman truly stands apart and above the rest. For every one of our many litigation support services, from realtime reporting to process serving to video conferencing, we believe in consistent, solid, quality production, and nothing we do and no one we serve are taken for granted.
Pohlman has strengthened itself by building a team of truly dedicated and knowledgeable professionals who take ownership and know the value of hard, honest work. We know that our first and last responsibility is to you, our customer, and every Pohlman associate, from our court reporters to our videographers to our administrative staff, takes our commitment to you seriously. We determine to treat you with respect, integrity and to deliver the best service and highest quality product. For almost twenty years, this standard mindset and conduct has resulted in hundreds of happy, satisfied and loyal clients who value us not only as a service provider, but as a partner in their litigation efforts.
The consistent quality of both our service and our services is in high demand in an industry that necessitates perfection. All our products, from deposition transcripts to video productions, go through a rigorous quality control check to ensure they meet your specifications and our high standards. We maintain and manage each service from one office, providing centralized billing and production. We never hand off a customer to a third party or simply give a client a referral. If any service takes place outside of our immediate region, we still arrange and oversee all the details personally.
We are committed to providing the most cost-effective and time-effective service that we can to each and every one of our customers. We maintain constant and clear communication, returning calls promptly and providing 24 hour assistance as well as a self-service interactive website, which provides a host of easily accessible benefits for our clients. Our transcript margins are always consistent with NCRA guidelines, and we offer many complimentary services as well. All work is kept confidential and is delivered on time. We understand that in some cases special needs and considerations must be met, and we remain committed to flexible, personalized service that rises to the challenge and exceeds expectations.
While we remain faithful to traditional values of ethical business conduct, high quality products and outstanding customer service, we also embrace the future of court reporting and litigation support. Pohlman remains on the forefront of new technology that yields more efficiency, greater benefits and greater effectiveness for both our clients and ourselves. Without a doubt, there is a difference — a big difference. PohlmanUSA is a dynamic company, daily living up to its potential, delivering a superior combination of products, technology, commitment and quality. We are a one-stop solution company for all your litigation support needs, and we look forward to providing you with the expert, committed service for which we are known nationwide.