Billing Manager
Company Overview
PohlmanUSA is a leading, nationwide litigation support agency that has provided superior services to law firms for nearly twenty years. Since its inception, Pohlman has developed a wide range of services, from court reporting to video production to telephonic deposition management, with its clients’ greater success in mind. Our business has undergone rapid growth and includes a growing employee population (50+) and independent contractors.
Summary Job Description
The Billing Manager reports to the Controller and is responsible for the daily management of the billing department workflow to ensure the accurate and timely processing of invoices and the accurate & timely establishment of court reporter liabilities. The Billing Manager will supervise a team of five including four Billing Representatives and one Assistant Billing Manager.
Essential Duties & Responsibilities
• Manage billing department workflow and production in accordance with existing guidelines.
• Develop an understanding of services provided by Pohlman in order to accurately bill for these services and to timely respond to questions on a regular basis from clients, court reporters and internal staff.
• Establish standards of productivity for the billing representatives, monitor performance against those standards, adjust staffing needs accordingly & provide both positive and development feedback.
• Develop and complete monthly analyses of revenue components to explain variances and identify trends.
• Understand career objectives of team members and collaborate with each team member to develop a career track.
• Play a key role in the selection and development of a new billing system.
• Oversee duties of Assistant Billing Manager including creation of rate charts, assignment of jobs to billing representatives & performance of periodic quality control audits.
• Analyze results of quality control audits to ensure accuracy of invoices to clients, precision of payments to court reporters and development of staff.
• Ensure billing department processes and procedures are accurately documented.
• Provide process improvement recommendations in order to raise billing productivity and increase efficiency of work flow.
• Collaborate with the Controller and other department heads to maintain peak efficiency and work flow in the billing department.
• Work independently to solve issues and know when to escalate issues to management.
Qualification Requirements
• 5+ years of supervisory/management experience. Billing or public accounting preferred.
• Background in billing system conversions a plus.
• Strong computer skills including proficiency in Microsoft Office Excel, Word & Outlook applications.
• Advanced Excel skills including experience in the use of pivot tables and databases.
• Exceptional attention to detail.
• Excellent customer service and interpersonal skills and written and verbal communication skills.
• Ability to work successfully in a team environment in order to build rapport with all team members, reporters, and clients.
• Ability to maintain confidentiality of sensitive documents and projects.
• Exceptional attendance record.
Education
• Bachelor’s degree or equivalent experience (8+ years). CPA a plus.
