Video & Trial Services Representative – Downtown St. Louis, MO
Title: Video & Trial Services Representative
Location: Downtown St. Louis, MO
Company Overview
PohlmanUSA Court Reporting and Litigation Services is the leading nationwide provider of technologically advanced court reporting, records retrieval, and litigation services. With over 30 years’ experience, PohlmanUSA specializes in complex multiparty litigation by creating innovative products and customized solutions for the legal industry. PohlmanUSA is committed to delivering exceptional customer service and anticipating clients’ needs.
Summary Job Description
The Video & Trial Services Representative role requires a strong background in customer service and
professional relationship building. The role of the Video & Trial Services Representative is to process,
edit and encode video footage received from internal and external videographers. They are also
responsible for delivering the requested, finished products to clients and court reporters.
Representatives may be expected to provide support for videographers in the field if necessary. They
will also learn to capture and record videos of legal proceedings. This includes setting up and breaking
down video equipment and providing exceptional customer service to clients at depositions. This
position will require some after-hours work answering client and court reporter calls, as well as possibly
recording videotaped depositions.
Essential Duties & Responsibilities
• Respond to telephone calls, e-mails, and personnel requests for video services
• Monitor, coordinate and record Zoom depositions
• Handle clients, personnel, and reporters in a professional manner
• Receive, document, process, edit and encode video footage into required
formats
• Ensure video backups are completed, documented and properly stored off-site
• Process, configure, monitor and track Desktop Video Conferencing (DesktopVC)
depositions
• Ensure DesktopVC kits are shipped to the correct location, arrive when required
and returned when the DesktopVC has been completed
• Train and support clients, employees, and reporters on DesktopVC
• Set up and breakdown of technical equipment to include projectors, projection
screens and other equipment as needed
• Remain prepared to process additional duties and projects as required for the
department
• Prepare technical instructions and/or presentations as requested
• Shoot deposition videos to meet PohlmanUSA standards
• Set up and break down video equipment and troubleshoot any technical issues
that may arise at a deposition
• Learn to utilize video editing software and prepare video clips for courtroom
playback
• Possible courtroom playback of videos/PowerPoint presentations may be
required as requested by clients
• Answer after-hours emergency calls for client or court reporter requests on at
least a bi-weekly basis Learn to utilize video editing software and prepare video clips for courtroom
playback
• Possible courtroom playback of videos/PowerPoint presentations may be
required as requested by clients
• Answer after-hours emergency calls for client or court reporter requests on at
least a bi-weekly basis
Qualification Requirements
• Minimum of 1-2 years of direct customer service experience required
• 1-2 years of experience with video editing software preferred
• Experience setting up and working with video/recording equipment preferred
• A strong technology skill set plus a willingness to learn new technological skills required
• Must have a customer service-oriented, team-spirited, positive personality
• Must be able to work in a professional and confidential environment
• Experience at working both independently and in a team-oriented, collaborative
environment is essential
• Must maintain flexibility in weekly work hours. Some extended weekday hours
should be expected. Weekend availability is required, and weekend tasks and
assignments are possible. Must be open to travel as needed.
• Maintain a can-do attitude while demonstrating internal and external customer
service skills
1-2 years of video production experience
Education
- Bachelor Degree in Computer Science or similar field required
- National Court Reporting Association CLVS certification a plus
Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package.
Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decision, planning and culture.
PohlmanUSA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
