When faced with the decision to collect your pertinent medical records internally or to partner with a vendor several factors must be considered.

Do you have the staff to handle the influx of work? Collecting medical records is a time intensive and sensitive process. Employing an in-house team is a considerable expense when you consider hourly rates, benefits, and taxes.  If you are staffed inadequately you risk delay in receiving the requested records and potentially lose billable hours that your staff could be dedicating to other work. The option of staffing up when the need arises may be problematic as well. Training takes time that you might not have if you are against tight deadlines. Also, if you decide to add staff for a medical record collection you risk needing to lay-off staff at the end of the collection.

Is your office secure? If your team is not HIPAA certified and your office not secure with adequate encryption levels you risk disclosing client personal information, and potentially jeopardizing your firm by breaking compliance laws and federal regulations.

Do you have medical record software or other up-to-date technology for collecting medical records? Using the most up-to-date or proprietary technology provides more efficient and timely collections.

Does your staff have the expertise to efficiently collect records? Vendors have perfected the workflow and follow-up necessary to compete medical record collections timely.

Utilizing Pohlman’s experienced team of record collection specialists provides you with a seamless collection process, 24/7 access to realtime status updates and your case records, and the customer service you are accustomed to receiving from PohlmanUSA.

MyRecordsRetrieval™ is Pohlman’s custom records collection, management, and online distribution service.  The full records collection service is HIPAA compliant and user-friendly to support the needs of large document cases and complex, multi-party litigation. Originally designed for the largest asbestos litigation dockets, MRR is now available for all of your cases such as pharmaceutical, medical device, medical malpractice, and beyond.  Our service provides convenient 24/7 access to order, track, and download your case records.

Learn more about Pohlman’s MyRecordsRetrieval™ service at http://pohlmanusa.com/online-web-apps/myrecordsretrieval/

PohlmanUSA Court Reporting, a nationwide court reporting and litigation services firm, is excited to announce that Richard Brosemer, Esq. has joined as a National Account Executive. Richard is based in St. Louis, MO, and will be servicing clients nationwide.

In his new position, Richard brings his knowledge and experience as a former practicing attorney and most recently at an international legal staffing company where he worked closely with attorneys and corporate counsel in managing large, complex document intensive litigation where client relationships and service were critical.    Richard will work closely with members of the sales and marketing team including Director, Carrie Titus, Esq.

Richard’s knowledge of the legal market, complex litigation and range of professional contacts throughout Missouri, Illinois, Michigan, Kansas, and across the country make him uniquely qualified to serve our client’s in the mass tort litigation market.

Richard received his juris doctorate from St. Louis University School of Law and a Bachelor of Science degree in biological sciences from the University of Missouri- Columbia and initially practiced medical malpractice and product’s liability.

“We’re delighted to welcome Richard to the PohlmanUSA team,” said Deborah Walters.  PohlmanUSA has built its reputation on supporting complex multiparty litigation by delivering top tier client service and creating innovative products and customized solutions for our clients.  Richard shares the same core values we have embraced for the last 25 years which is to put our client’s needs first by listening to our clients and adding value to their teams.  We are looking forward to our continued growth in mass tort litigation on a national level with Richard leading the way as he meets with clients from coast to coast.”

Richard is a member of the Missouri Bar Association, and Bar Association of Metro St. Louis.

 

Michelle Hill is the Video & Trial Services Manager at PohlmanUSA Court Reporting and Litigation Services. Michelle began her career at Pohlman in the Scheduling department where she spent more than nine years. For the past two years Michelle has also supervised the Video & Trial Services department. Recently she transitioned to work exclusively in the Video & Trial Services department as not only the manager but as a trial technician herself. While leading the Scheduling team Michelle formed valuable friendships with many of our 500+ nationwide court reporters. These relationships and the knowledge she learned from these court reporters transfer well into her new role. Michelle uses her previous knowledge of how depositions run, along with her 20 years of customer service experience, to drive the Video & Trial Services team to be proactive and customer service oriented. In addition to scheduling videographers and trial service professionals for depositions and trials across the country she also works with her team to develop new technology solutions to create additional efficiencies and increase trial presentation effectiveness for Pohlman’s clients. As a trained trial technician with expertise in Trial Director she works with Pohlman’s team of legal videographers to provide picture-in-picture videography services in depositions and courtrooms. While some of her co-workers may say that she is too detail-oriented, her clients would say that it is her concern for details that makes her so good and that she always works to exceed expectations whether as the trial technician in court or preparing for a deposition.

Michelle has always had a love for the law. As a young child she thought she would grow up to become a veterinarian.  Eventually her dreams evolved, and, after reading a significant number of John Grisham novels, she then decided she wanted to become an attorney instead. Michelle currently resides in St. Louis, Missouri, but was born in Sulzbach, Germany. She is the first of three children. Michelle’s father was a career soldier in the Army, and her mother worked for an organization supporting the Army. Michelle quickly learned that hard work and integrity were important characteristics for success. In addition to being passionate about taking care of her clients’ needs she feels it is very important to help her elderly neighbors. This includes mowing their grass and running errands for them whenever she can. In her little spare time she enjoys reading, watching Scandal, and visiting Germany to see family. Michelle holds a Bachelor’s degree in communications from Southwest Missouri State University but is most proud of her Master’s degree in business administration from Webster University, which she received while working full-time at PohlmanUSA. Michelle is active in the Missouri Court Reporters Association and is a member of the National Court Reporters Association (NCRA), Society for the Technological Advancement of Reporting (STAR), and the National Association of Professional Women. With her exposure to the court reporting industry she says, “PohlmanUSA is one of the most progressive court reporting agencies in the U.S.  I can say with confidence that PohlmanUSA has the ability to cover our clients’ needs anywhere, anytime.” To learn more about Michelle or the services that her team provides go to pohlmanusa.com/our-services/.

At this time of Thanksgiving we reflect on our year and are reminded of how lucky our team is to work with such amazing & loyal clients. Your business, support, and friendship mean everything to us and we are truly thankful for all of it. We offer warm wishes for you, your team and all of your families on this day and throughout the year. Happy Thanksgiving!

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When PohlmanUSA was recently named as a “Top Workplace” in the St. Louis, MO, Metro-East area it got noticed by court reporters near and far thanks to the JCR.

On January 22, 2016, the Illinois Supreme Court announced mandatory electronic filing (“e-filing”) for all civil cases for the Illinois Supreme, Appellate and Circuit Courts going into effect January 1, 2018.

What is e-filing? Electronic court filing, or e-filing, is the process of filing court pleadings over the internet using an automatic, electronic transmission.

Why is it important? As more courts and legal systems have or are currently converting to e-file applications, it is important to not only understand the system and what is expected as a practicing attorney but also the benefits of e-filing. In addition to limiting the paper in your office and in the courthouse, e-filing eliminates the hassle of taking pleadings to the court to file, it reduces the amount of time you wait for documents to be processed by the court, allows for easy searching of documents over the internet, and reduces the cost of paper, ink and other supplies necessary to paper file documents. E-filing is especially important for firms that have multiple locations or are involved in an out-of-state case.

As e-filing gains momentum there are tips to assist in the transition.

  1. Learn it before you have to and train multiple people in your firm on the system.
  2. Establish policies for your firm regarding the use of e-filing.
  3. Discuss the change and any implications with your accounting department in regards to payment of statutory or other court fees.
  4. Use a hard line or high-speed internet connection and if needed a high-speed scanner.
  5. Set up your personal account to receive service and to perform necessary searches before you need them.

To learn more about the PohlmanUSA’s MyDocFileServe™ system currently in use in Madison County, IL, please visit http://pohlmanusa.com/online-web-apps/mydocfileserve/ or contact the PohlmanUSA Litigation Support Technology team at 877-421-0099.

On September 22, 2016, the Illinois Supreme Court gave their opinion in James Kakso, D.D.S., et al, v. Jesse Butler, M.D., et al. case. Chief Justice Garman wrote the opinion with Justices Thomas and Kilbride taking no part in the decision. the ruling addresses Public Act 98-1132 that went into effect June 1, 2015, which limited the numbers of jury members necessary to 6 per jury and increased the per day wages to be paid to each jury member. This month the Supreme Court of Illinois found the drafters of the Constitution did not believe they were allowing any room for the legislature to later reduce the number of jurors from 12. In the coming weeks it will be seen if this means that the jury fee assessed when you request a trial by jury in the state of Illinois is changed.

You can read the full opinion at http://www.illinoiscourts.gov/opinions/SupremeCourt/2016/120377.pdf

Legal videographers are the strange, often quiet magician sitting on the other end of the table away from everybody else surrounded by a wall of electronics. It is no surprise then that the needs we have from the others in the room to do our jobs are often overlooked.

In following with the previous blog, here are three additional ways for attorneys and their deponents to better assist in ensuring that the video is of the highest quality.

1) Please wear your microphones.

While syncing a video recently, I heard an attorney begin to ask a question while not wearing the microphone. In this situation, the videographer onsite asked him to put on the microphone, because he was barely audible. The attorney retorted, “You mean these microphones can’t pick me up?” He put on the microphone and immediately the difference in clarity was stunning.

When the audio becomes difficult to hear, it not only makes hearing the on-record conversation more difficult for the jury, it also makes syncing more difficult. We use programs that perform algorithms based on clean audio. When we have to go back and manually sync the transcript back up to the video, it incurs costs that are inevitably reflected in our pricing. It is in everyone’s best interest if we have clean audio, and that is why it is imperative that an attorney mic not only the witness but themselves before beginning questioning.

2) Turn and cough.

Imagine someone put a speaker by your ear that initially plays a man talking. Then abruptly and unexpectedly they turn up the volume as it plays a man hacking and coughing. Though unintentional, this is essentially how it sounds when a videographer wears his headset and an attorney coughs, laughs, or sneezes without covering his mouth and turning his head.

These noises can mask what’s being said on the video record. A sudden loud cough could cover a portion of the witness’s answer. In some cases, the court reporter is listening to a direct feed from the videographer, so these interruptions can possibly be reflected on the written record as well.

Please keep in mind that the microphone you are wearing is running into a mixer, which boosts the sounds you are making while talking and goes to the videographer’s headphones. So, every time you cough, laugh, sneeze, or yell into your microphone, you have the potential to damage not only the video’s audio, but also the videographer’s hearing. Please be courteous and aware while wearing the microphone.

3) The boundary microphone is not part of the table.

The boundary microphone is the failsafe for the videographer and usually sits in the middle of the table between the attorneys, the deponent, and the court reporter. It records everything. For that reason, it is usually kept at a low setting so as not to pick up every single noise or conflict with the witness and the two primary attorneys. It is kept loud enough that those in the room who are not wearing a mic, such as the court reporter, videographer, and any other attorneys, are able to be heard on the video record.

Therefore, when papers are stacked on top of it or shuffled through over it, the microphone becomes less of a functioning tool and more of a noisy hindrance. Objections, including your own, may not be heard over the rustling of papers. It is best if you can keep all microphones unobstructed, especially boundary microphones, and keep paperwork away from it.

In the end, the video we are shooting is for you, and our requests are meant to help make the video of the highest possible quality while creating a safe environment for the deposition and minimize stress for all parties in the room. If you do your best to accommodate us and are open about your needs for the deposition, we can better assure a smooth day and an impressive video for you to use in trial.

Frank Holmes is a legal videographer employed by PohlmanUSA Court Reporting where he focuses his experience on the St. Louis, Missouri, metro area. Frank is also a successful trial technician and works in the trial services team at PohlmanUSA.

As summer is winding down, and the nostalgia of autumn is beginning to drift in, memories of going back to school are forefront in the heads of many adults. Whether it was  Friday night football games, the squeaks of new shoes against the freshly waxed floor tiles, the scent of freshly cut pencil shavings, running miles around the hot track, or eating lunch with your closest hundred friends, there are many good memories of school.

There are also many not so good memories! The first day of each year was full of feelings of being unsure of ourselves as we attempted to acclimate to the new schedule, the new classroom, the new teacher, and the other students. Walking into the first day of kindergarten holding hands with your mom, or stepping onto a university campus your freshmen year miles away from home, instilled anxiety before those big moments. It is with these memories of the first day of school that make me think how it feels for attorneys and witnesses when entering a deposition.

Attorneys may depose their first or hundredth witness and still have the sense of the unknown walking into the deposition. For a witness it may be there first and only time ever being at a deposition and they feel like they are on stage. The witness may know their own attorney, but they usually don’t know anybody else in the room. The room, maybe even the building itself, is likely not a place they’ve ever been to, and unlike in school, most of the people in the room are at best indifferent at becoming friends with you, or at worst, are against you.

So what can be done to prepare for a deposition? Here are some suggestions to making it a more comfortable experience:

  • Treat the Deposition Like the First Day of School –

When you walked in your first day of school, you felt the anxiety of not knowing what to expect. You may have even heard rumors about the school or classes from friends or family that put you on edge.

Depositions can also cause just as much anxiety. The new atmosphere, experience, and people may cause the questioning attorney and the witness dread. Courtroom dramas and sensationalized anecdotes only serve to intensify those feelings. Be prepared with what questions you need answered. Be mindful of your flow and if it is your client or witness being deposed, be mindful of your their concerns. Run through your questions and expected questions from the other attorney, and help assure the witness that it’s natural to feel anxious.

  • Be patient –

In elementary school it would be 11:00 am, and the lunch/recess hour was still an hour away. Your stomach would begin to twist in pain and the teacher would suddenly start sounding like the adults from Snoopy cartoons as if time had slowed down. You would get more and more fidgety and stare at the clock until the bell rang. After lunch you looked at your desk and realized that in the hour before lunch, you accomplished nothing.

It is important to remember in a deposition you are not always in charge of the schedule of the day, and sometimes you deal with attorneys who take late lunches or maybe even no lunch at all. Don’t let impatience for a break or for the end of the day cause you to gloss over what you’re there to accomplish.

  • Use listening ears –

Paying attention in class was likely a chore at certain times. The subjects may be uninteresting or the information may be redundant from a previous class. But if you zoned out too long, you may miss the golden nugget of information that you needed for your test.

The same can be applied to depositions. You should be listening to opposing council question the witness so that you can object to questions and preserve the testimony.

  • Make Sure Your Witness Can Plan Around the Deposition –

In college and high school, you likely received a schedule before you arrived in class, and possibly even a map of the building with the rooms you were looking for. The benefit was that you could coordinate your plans before, during, and after school to ensure your time was most effectively utilized.

If the witness knows when the deposition is supposed to start, where it will be, the best place to park, and how long the deposition will likely last, they can find some comfort in being able to plan. A little planning can create a lot less stress for the witness, who like a student in a new school is going to be out of their element.

  • Walk Through the Deposition Process with Your Witness –

Often times before school even started you were often given a syllabus for each class. When you walked into school, you knew where you were supposed to go and what to expect in each classroom.

Likewise, it is beneficial if the witness has a general understanding of what types of questions they will be asked prior to arriving, so that they feel prepared to give the information they need to. Also, like a student shopping for school supplies, the more time the witness has to prepare, the more exhibits they can produce to you so that they can better articulate their case and move the questioning along expediently.

  • Help Your Witness Understand What is Required of Them –

On the first day of class, teachers often laid ground rules so that their students knew how to behave in the classrooms. Some of the rules given may have been things like raise your hand to speak and don’t interrupt when someone else is talking.

The deposition has its own set of rules as well, and it helps if the witness is already familiar with them before entering the room. Rules such as “Wait until the questioning attorney has finished talking before answering his or her question,” or, “Do not interrupt each other,” could be gone over prior to the deposition beginning. This will help ensure a clean transcript.

  • Assure Them To Not Take Anything Personally –

 

In school, you often had to deal with people we didn’t easily get along with on a day to day basis. You may have even been bullied. The witness may feel this same anxiety when facing an attorney from opposing council, except they do not have their own clique to turn to, no classwork to limit their interaction, and there is no option to escape the attorney’s proximity. The only thing the witness has to turn to is his or her own council.

 

Assure your client that the opposing council may use tactics to elicit a response, but the witness needs to keep their composure and not take anything personally. Also, assure the witness you are working to protect their interests and breaks are beneficial to help refocus.

By reflecting on your own memories of the first day of school and the many unknowns, try to empathize with your client as they enter into a deposition. Your ability to empathize with them may be the key to building their trust in you as their representative and your reputation as a caring attorney.